Call Center
Dispositions, calls, qualification & booking — from the CRM
Telephony feed pending
Awaiting Ameyo / Exotel feed. Lead-side call activity (dispositions, logged calls, qualification & booking) is live from the CRM. Telephony specifics (call volume per CDR, AHT, talk/hold time, agent occupancy, recordings) populate once the contact-centre source is connected.
Calls logged
Qualified
Appointments
No-show rate
Active agents
Disposition mix
Lead outcomes (call dispositions)
No data.
Booking funnel
Lead → qualified → booked → registered
By channel
Call-centre lead sources
| Channel | Leads |
|---|---|
| No data. | |
Agent performance
Top agents by leads handled (qualification & booking)
| Agent | Leads | Qualified | Booked | Qual % | Book % |
|---|---|---|---|---|---|
| No agent data. | |||||